Do you have physical branches, or are you online only?
At Ennap.com, we focus on giving our customers a flexible and comfortable shopping experience through our online platform. That said, we do have a dedicated office for customers who prefer to deal with us in person or who have special requests.
Office details and available services:
- Office address:
Our office is located at: 72 Hassan El Maamoun Street, Nasr City, Cairo.
The office is open during official working hours to welcome our customers and give them the support they need.
Services we offer at our office:
- Order pickup:
If you prefer to collect your order yourself, you can choose this option while placing your order on the website.
Once your order is ready, you will receive a notification so you can arrange a time to collect it from the office.
- Returns and refunds:
You can visit the office to return products you wish to send back, in line with our return policy.
Refunds are processed immediately or according to the policy.
- Device maintenance:
The office provides maintenance support for devices bought from our website, in coordination with authorized service centres.
Our online experience:
We operate primarily as an online store, to make shopping easy from anywhere and at any time.
All orders are prepared and shipped directly to customers' addresses, saving you time and effort.
Notes:
Please contact our support team or check your order notification to confirm your product is ready before visiting the office.
If you need any further help, you can reach us by phone or WhatsApp.
Updated on: 13/10/2026
Thank you!