> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ennap.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to use / redeem loyalty points

You use your loyalty points by **first redeeming them for a discount coupon**, then applying that coupon while completing your payment.

### Steps to redeem your points:
1. Sign in to your store account.
2. Click the account icon, then choose **Profile**.
3. Go to the **Loyalty & points program** section.
4. Choose the number of points you would like to redeem.
5. Once redeemed, a **discount coupon** linked to your account will be created.

### Steps to use the coupon:
1. Add the products you want to buy to your shopping cart.
2. Go to the **checkout** page.
3. Enter the **coupon code** created from redeeming your points in the discount code field.
4. The coupon value will be deducted from your order total before you complete the payment.

### Important notes:
* You must redeem your points into a coupon first before you can use them.
* The points coupon is valid for use according to the terms of the loyalty program.
* If your order total is higher than the coupon value, you can use another payment method to cover the difference.
* Loyalty points and coupons cannot be exchanged for cash.

|| If you run into any problem while redeeming your points or using the coupon, please contact customer service and we will help you.