How do I cancel my order?

At Ennap.com, we understand that customers sometimes need to cancel their orders. That is why we give you easy and flexible ways to cancel an order, depending on its status.

Ways to cancel an order:

1. Cancelling before shipping:

• If the order is still being prepared and has not been shipped yet, you can cancel it easily by following these steps:
• 1. Sign in to your account on the website.
  2. Go to the "My orders" section.
  3. Choose the order you want to cancel by clicking on the order number.
  4. Click the "Cancel order" button on the order page.
• Once the cancellation is complete, you will receive a notification confirming that the order has been cancelled.

2. Cancelling after shipping:

• If the order has already been shipped, you can request cancellation by contacting our customer service team.
• We will help you return the product if it has already been delivered, in line with our return policy.

Important notes:

• Cancellation fees:
• • There are no fees for cancelling an order before it has been shipped.
  • If an order is cancelled after shipping or delivery, shipping or return fees may be deducted in line with the applicable policy.
• Contacting us:
• • You can always contact our customer service team by phone or WhatsApp for help with cancelling.

Tip:

Check your order status before requesting cancellation, as the order may already have been shipped or be close to delivery.

We work to give you a flexible and easy shopping experience, and if you need any further help, do not hesitate to contact us through our support channels.

Updated on: 13/10/2026