At ِEnnap.com, we understand that customers may need to cancel their orders from time to time. That’s why we offer flexible and easy ways to cancel your order, depending on its status.

Order Cancellation Methods:

1. Cancelling Before Shipment:

If your order is still being processed and has not been shipped yet, you can cancel it easily by following these steps:

• Log in to your account on our website.
• Go to the "My Orders" section.
• Select the order you wish to cancel by clicking on the order number.
• Click on the "Cancel Order" button on the order page.
• Once the cancellation is complete, you will receive a confirmation notification.

2. Cancelling After Shipment:

If your order has already been shipped, you can request cancellation by contacting our customer service team.

• If the product has already been delivered, we will assist you with the return process according to our return policy.

Important Notes:

• Cancellation Fees:

  • There are no cancellation fees for orders canceled before shipment.
  • If an order is canceled after shipment or delivery, shipping or return fees may apply as per our policy.

• Contact Us:

  • You can always reach our customer service team via phone or WhatsApp for assistance with cancellation.

Tip:

Before requesting cancellation, check your order status, as it may have already been shipped or is close to delivery.

We strive to provide a smooth and flexible shopping experience. If you need any further assistance, feel free to contact us through our support channels.