Q: Our Commitment to Our Customers: Transparency and Clarity as a Top Priority

At&#32;Ennap.com, we believe that transparency and clarity are the foundation of a strong and lasting relationship with our customers. We are committed to providing a smooth and exceptional shopping experience, always prioritizing our customers' best interests. That’s why we have established a set of policies to protect your rights and equip you with all the necessary information to make informed decisions with confidence. Our goal is to ensure that all interactions are clear and straightforward, from shipping and return policies to privacy protection. We are always here to answer your questions and provide the necessary support to ensure your complete satisfaction with our services. <h3 id="policylinks">Policy Links:</h3> For more details on our policies, please check the following links: <ul> <li>Shipping Policy</li> <li>Privacy Policy</li> <li>Return & Exchange Policy</li> <li>Terms & Conditions If you have any further inquiries, feel free to contact us through our Contact Us page. We are always here to assist you!</li> </ul>

Q: What are the available payment methods?

<ul> <li>Bank Cards (Visa, MasterCard, Meeza)</li> <li>Cash on Delivery</li> <li>Instant Bank Transfer via InstaPay</li> <li>Mobile Wallets (Vodafone Cash, Etisalat, Orange, etc.)</li> </ul>

Question 1

The new tax and fees imposed on the iPhone

Accepted Answer

Following the recent imposition of fees on mobile phones imported into Egypt, we have prepared this table to provide our customers with a clear and simplified breakdown of the applicable charges on iPhone devices. Apple iPhone 16 Series | Apple iPhone 16 Pro Max | 20500 EGP | | Apple iPhone 16 Pro | 17500 EGP | | Apple iPhone 16 Plus | 14700 EGP | | Apple iPhone 16 | 12750 EGP |

Apple iPhone 15 Series | Apple iPhone 15 Pro Max | 17500 EGP | | Apple iPhone 15 Pro | 15500 EGP | | Apple iPhone 15 Plus | 13600 EGP | | Apple iPhone 15 | 11400 EGP |

Apple iPhone 13 Series | Apple iPhone 13 | 6600 EGP |

Question 2

The new tax and fees imposed on OnePlus phones

Accepted Answer

Following the recent imposition of fees on mobile phones imported into Egypt, we have prepared this table to provide our customers with a clear and simplified breakdown of the applicable charges on OnePlus phones. OnePlus 13 Series | OnePlus 13 | 7550 EGP | | OnePlus 13R | 18700 EGP | | OnePlus 13S | EGP 11200 |

Question 3

Do you have physical branches, or are you online only?

Accepted Answer

On this page

[Office Details & Available Services:]()
[Services Offered at Our Office:]()
[Our Online Shopping Experience:]()
[Important Notes:]()

At Ennap.com, we focus on providing a seamless and flexible shopping experience through our online platform. However, we also offer a dedicated office to accommodate customers who prefer in-person interaction or have special requests.

Office Details & Available Services:

Office Address:

📍 72 Hassan El Maamoun Street, Nasr City, Cairo.

Our office is open during official working hours to assist customers and provide necessary support.

Services Offered at Our Office:

Order Pickup:

If you prefer to pick up your order yourself, you can select this option while placing your order on our website.
Once your order is ready, you will receive a notification to schedule a pickup from our office.

Returns & Refunds:

You can visit our office to return products in accordance with our return policy.
Refunds are processed either immediately or as per our policy.

Device Maintenance:

We provide support for device maintenance in coordination with authorized service centers for products purchased from our website.

Our Online Shopping Experience:

We primarily operate as an e-commerce store, making shopping convenient from anywhere, at any time.
All orders are prepared and shipped directly to customers’ addresses, saving you time and effort

Question 4

How do I cancel my order?

Accepted Answer

At ِEnnap.com, we understand that customers may need to cancel their orders from time to time. That’s why we offer flexible and easy ways to cancel your order, depending on its status.

Order Cancellation Methods:

1. Cancelling Before Shipment:

If your order is still being processed and has not been shipped yet, you can cancel it easily by following these steps:

Log in to your account on our website.
Go to the "My Orders" section.
Select the order you wish to cancel by clicking on the order number.
Click on the "Cancel Order" button on the order page.
Once the cancellation is complete, you will receive a confirmation notification.

2. Cancelling After Shipment:

If your order has already been shipped, you can request cancellation by contacting our customer service team.

If the product has already been delivered, we will assist you with the return process according to our return policy.

Important Notes:

Cancellation Fees:
- There are no cancellation fees for orders canceled before shipment.
- If an order is canceled after shipment or delivery, shipping or return fees may apply as per our policy.
Contact Us:
- You can always reach our customer service team via phone or WhatsApp for assistance with cancellation.

Tip:

Before requesting cancellation, check your order status, as it may have already been shipped or is close to delivery. We strive to provide a smooth and f

Question 5

Our Commitment to Our Customers: Transparency and Clarity as a Top Priority

Accepted Answer

At Ennap.com, we believe that transparency and clarity are the foundation of a strong and lasting relationship with our customers. We are committed to providing a smooth and exceptional shopping experience, always prioritizing our customers' best interests. That’s why we have established a set of policies to protect your rights and equip you with all the necessary information to make informed decisions with confidence. Our goal is to ensure that all interactions are clear and straightforward, from shipping and return policies to privacy protection. We are always here to answer your questions and provide the necessary support to ensure your complete satisfaction with our services.

Policy Links:

For more details on our policies, please check the following links:

Shipping Policy
Privacy Policy
Return & Exchange Policy
Terms & Conditions If you have any further inquiries, feel free to contact us through our Contact Us page. We are always here to assist you!

Question 6

What are the available payment methods?

Accepted Answer

Bank Cards (Visa, MasterCard, Meeza)
Cash on Delivery
Instant Bank Transfer via InstaPay
Mobile Wallets (Vodafone Cash, Etisalat, Orange, etc.)

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