When are loyalty points added to my account?

Loyalty points are added to your account according to your order status, to keep the experience fair for all customers.

Points are not added as soon as an order is placed.
Points are credited after the order has been completed and delivered successfully.
If an order is cancelled or returned, no points are counted for it.

Points may take a little while to appear after your order is delivered.
You can follow your points balance inside your account, in the Loyalty & points program section.

Updated on: 16/09/2026

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